Terms & Conditions

1. License Grant

Catalis grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform solely for your internal business operations during the active subscription period. You may not sublicense, resell, or redistribute access to the Platform to any third party.

2. Subscription & Billing

• Subscriptions are available on a monthly or annual basis, billed in advance (prepaid).
• All payments are non-refundable for the current billing period, including partial-month usage.
• Prices are listed in IDR and are subject to change with 30 days' notice.
• Failure to pay within the grace period (7 days after due date) may result in service suspension.

3. Service Availability

Catalis targets a monthly uptime of 99% for the Platform, excluding scheduled maintenance windows and events beyond our reasonable control (force majeure). Planned maintenance will be communicated at least 24 hours in advance where possible.

Catalis does not guarantee uninterrupted access and is not liable for losses caused by temporary service unavailability.

4. User Responsibilities

You are solely responsible for:

• Maintaining the confidentiality and security of your account credentials.
• All activities that occur under your account, whether authorised by you or not.
• Ensuring your use of the Platform complies with all applicable laws and regulations.
• Not using the Platform for any unlawful, fraudulent, or abusive purpose.

5. Data Protection & Privacy

Catalis takes reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure in accordance with industry standards.

Each tenant's data is strictly isolated. We do not share, sell, or disclose your data to third parties except as required by law or as described in our Privacy Policy.

6. Intellectual Property

All software, design, trademarks, and content of the Catalis Platform are the exclusive property of Catalis and its licensors. Nothing in these Terms transfers any intellectual property rights to you.

7. Limitation of Liability

To the maximum extent permitted by law, Catalis shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform. Our total liability for any claim shall not exceed the amount paid by you in the three months preceding the claim.

8. Termination

Either party may terminate the subscription at any time.

Catalis reserves the right to suspend or terminate your account immediately if:

• Payment is overdue beyond the grace period.
• You breach any provision of these Terms & Conditions.
• Your usage poses a security risk to the Platform or other users.

Upon termination, your access will be revoked and your data will be retained for 30 days before permanent deletion, unless otherwise required by law.

9. Changes to Terms

Catalis may update these Terms & Conditions from time to time. Material changes will be communicated via email or an in-app notification at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Indonesia.